SAA Retains Title For Best Airline Staff Service in Africa


South African Airways (SAA) has scooped the Skytrax award for Best Airline Staff Service in Africa for the seventh time.

In addition to the award as Best Airline Staff in Africa 2019, SAA also won awards for Best Cabin Crew in Africa 2019; Best Airline Cabin Cleanliness in Africa 2019, and Best Business Class Lounge in Africa 2019.

Receiving the prestigious award at the 2019 World Airline Awards held at the Paris Air Show in Le Bourget, France Zuks Ramasia, SAA Acting CEO, said the airline was extremely proud of this achievement.

“This award is dedicated to all our diligent and passionate employees, especially our front-line staff, who make a tremendous difference to the travel experience of our customers,” said Ramasia.

First Class Customer Service

The Best Airline Staff Service award recognises service excellence across the entire spectrum of front-line customer service touch points. The award covers South African Airways’ staff service for both airport and on-board experience.

Customer satisfaction scoring evaluates all aspects of staff service efficiency, friendliness and service hospitality, staff language skills and overall quality consistency for the airline’s staff.

Consistency is Key

Commenting on the award Edward Plaisted of Skytrax said the award was a major recognition for the thousands of South African Airways front-line staff who are responsible for serving customers, both in the airport and on-board environment.

“Achieving this top ranked consistency is not an easy task in the airline business, and it is a great accolade for South African Airways to have achieved this major recognition from customers.”

A Winning Streak

The past weekend SAA was also named the Coolest Domestic Airline at the Sunday Times Gen Next Awards, which is the leading barometer of youth sentiment in South Africa.

The airline’s in-flight magazine, Sawubona, in early June won the award for Africa’s Leading In-Flight Magazine at the World Travel Awards™ (WTA) for the fifth year in a row.


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