SAA is pleased to announce its intention to resume flights to six destinations on the African continent, namely Accra, Lagos, Lusaka, Maputo, Windhoek and Harare, with effect from Tuesday, 19 November 2019.
This is in addition to all SAA’s International flights, which are now fully operational. SAA would like to record its appreciation for those staff deciding to work despite receiving threats and intimidation from the unions. It is clear that SAA’s people are increasingly determined to put our customers first.
“We are pleased that SAA is now able to increase services and to offer our customers more flights on the African continent, and that all our International flights are back on schedule. It is also important to assure SAA’s customers that our operations are safe and that the airline will never compromise on this core responsibility,” said Philip Saunders, SAA’s Chief Commercial Officer.
Customers booked to travel on SAA’s international services will now be able to travel as booked.
Customers travelling on SAA’s regional network to Accra, Lagos, Lusaka, Maputo, Windhoek and Harare will be rebooked on the reinstated services and contacted accordingly.
SAA will seek to rebook customers travelling on other regional routes (points on the African Continent) wherever possible.
SAA is continuing to work with its partner airlines, Mango and SA Airlink, to re-book all customers travelling on domestic services for Tuesday 19 November 2019 and Wednesday 20 November 2019.
Only Rebooked Customers Allowed
“Once again, we apologise to all our passengers for all the inconvenience caused. We are continuing discussions with labour and remain committed to reach a prompt resolution in the best interests of all parties,” Saunders said.
Customers are requested not to travel to their departure airport unless they are in possession of a rebooked itinerary.
Customers seeking a refund or wishing to rebook their travel on a future SAA service have until 30 November 2019 to finalise their arrangements.